How to Request Your Insurance Claim
*Prior appointment is needed
Emergencies happen, and we understand that navigating travel insurance can sometimes feel like another complication. But please be assured, your emergency has now been resolved, and we're here to ensure you're not alone for the next step. Count on our full support to guide you through every stage of your reimbursement.
Retain ALL Original Documents
Keep the documents we provided you (Invoice/Receipt, Medical Report, Prescriptions) in a safe place. Most insurance companies require original documents or high-quality copies.
Contact Your Insurer
Call your travel insurance's customer service center as soon as possible after the incident (the phone number is on your policy!). Inform them about the emergency and the treatment you received.
Follow Their Instructions
They will guide you on the correct channel for submitting documentation (online portal, email, mail) and which forms you need to complete.
Pay Attention to Deadlines
Insurance companies often have specific deadlines for opening a claim and submitting required documentation. Don't leave it until the last minute!